Q. What is the step-by-step procedure to customizing my Red Carpet Runway backdrop?
First, a 25% deposit is required to begin the design process. We cannot invest in production costs, without your commitment to proceed.
Next, you may select a template or work with one of our graphic artists to design your banner.
NOTE: You can have as many of your own customer-submitted graphics as you want on your backdrop, but custom design time is limited to one hour as part of the Red Carpet Runway rental rate. You can choose to either select something from our gallery with personalized revisions, submit something to us, or request something completely unique.
Also, complex backgrounds (which would consume most or all of the included design time) can be purchased by us for an additional $20. Images found on the internet are not high resolution and will not print correctly on a large scale, and also can't be used without permission from the creators and owners.
Next, contact us at 678-951-0044, or email us, and explain in as much detail as possible, exactly what you want (this includes fonts, colors, images, etc), or submit your own high resolution graphics to us in PSD, TIF, JPG, PNG, EPS, AI, or PDF format. Our designers will compose your backdrop, then email a proof to you for your review.
We will then make any "reasonable" requested revisions. Then, we will email you another proof for your review and approval.
One hour of design time (including revisions such as fonts, colors, sizes, repeat pattern, etc) is included with all Red Carpet Runway packages at no extra cost. Therefore, we cannot spend hours upon hours re-designing and re-proofing multiple variations of your backdrop. If you later decide on a design that is different from your original request, after that original request has already consumed an hour of design time, you must choose to either submit a design to us, or be billed hourly for a total re-design. Additional design time is billed at $12 per fifteen minutes. However, clients are notified before such time is expended or billed.
Q. Can I have silver, gold, or other shimmering and glistening metallic printing on my backdrop?
Not really. The backdrops are printed on large format four-color printers (using the same color inks that desktop ink jet printers use), and do not use special metallic, neon, or reflective inks of any kind. Of course, artwork can be designed to resemble chrome, gold, silver, and other effects. However, this is accomplished by using graphic techniques such as color gradients, shadows, and highlights... rather than metallic inks or foil stamping.
In simpler terms; any colors that can appear on a photographic image can be printed on your backdrop.
NOTE: Glittery backgrounds can be purchased by us for an additional $20. Images found on the internet are not high resolution and will not print correctly on a large scale, and also can't be used without permission from the creators and owners.
Q. Can I just have a custom backdrop made, without renting the red carpet, posts, and ropes?
Yes. Just keep in mind that there are different ways to hang a backdrop. We would need to know exactly how it is to be displayed so that we can order it with the proper mounting options. We only deliver and set up backdrops (unless you own a banner stand) as we do not rent banner stands for pickup. The backdrop is yours to keep.
Q. Do I get to keep the backdrop after my event is over with?
Of course! However, if you'd like to use the backdrop again and again, we recommend not having any event dates, or other information on it that would make the backdrop's message obsolete or dated in the future.
Note: If you are unable to take your backdrop with you after your event ends, please arrange with your venue to keep it for you until you are able to pick it up from them later. We leave all backdrops at events, and do not take them with us to store or ship to customers.
Q. What is your cancellation policy?
You may cancel at any time before your event. However, as indicated within our invoice, all deposits are non-refundable. When a client reserves our services, we must turn down other potential clients. Deposits can, however, be re-applied to rescheduled or future events pending availability. All cancellations MUST be made in writing only. Rescheduling for events cancelled due to inclement weather shall be accommodated without penalty whenever possible. Rescheduled events are subject to availability.